Refund policy

Return & Refund Policy

At FM Signature, customer satisfaction is important to us. We carefully inspect our products before dispatch; however, if you receive a damaged, defective, or incorrect item, please contact us so we can assist you.

Eligibility for Return or Exchange

You may request a return or exchange if:

You received a damaged or defective product.
You received an incorrect item.
The product delivered does not match your confirmed order.

To request a return or exchange, please contact our customer service within 7 days of receiving your order.

Conditions for Return

To be eligible for a return or exchange:

The item must be unused, unwashed, and in its original condition.
All original tags, labels, packaging, and accessories must be included.
Proof of purchase or order confirmation may be required.
FM Signature reserves the right to inspect the returned product before approving a refund or exchange.

Non-Returnable Items

Unless the product is damaged, defective, or incorrect, the following items may not be eligible for return or exchange:

Used or washed items.
Items without original tags or packaging.
Products damaged after delivery due to improper use or handling.
Customized, altered, or specially prepared products.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through an appropriate method agreed upon with the customer. Delivery or shipping charges may be non-refundable unless the return is due to an error on our part.